As your Union, it’s our job to ensure that Leeds students are happy and thriving. That’s why we have a dedicated student support function in the form of our Help & Support team, who answer queries, provide advice, and support students with whatever issues they are facing.
Our expert support and advice is 100% free for students at the University of Leeds, as well as confidential and independent from the University. That means that we can help you with any issues you might be experiencing that involve the uni itself. We’re also here for you throughout your entire time at University – that includes postgraduate students and researchers just as much as our undergrad members.
From accommodation problems to issues with your course, our team will provide free advice on any topic you throw at us, with no problem too big or small – but below we’ve pulled together some of the most common queries the team receives in semester 1 with relevant self-help resources. Otherwise, there are numerous ways to get Help & Support at LUU: use the 24/7 self help tool, email us, phone us on 0113 3801 400 or visit the team in the foyer of the Union building.
I don’t like my course and want to change it
Take a look at this article on changing your course at the University of Leeds.
I want to change my accommodation
Read this article on who to speak to if you want to change Halls, and the team’s advice on dealing with problems with your flatmates. There is also a section on other uni housing and accommodation advice.
I’ve run out of money and need financial support
We can provide emergency financial support for students who have run out of money and are struggling to pay rent and meet other financial commitments. Discover how to apply for financial assistance here.
In the 2020/21 academic year LUU paid out £228,773 to students in financial need, including a postgraduate researcher whose stipend had been delayed, and undergraduates who had struggled to pick up work shifts or been faced with unexpected dental costs. If you’re struggling to meet your essential costs for any reason, be sure to apply to the Emergency Financial Assistance Fund.
I’m feeling anxious, low, or struggling with my mental health
If you need mental health support or counselling while at Leeds University, get in touch. We can help identify the best ways to help you and make referrals where required. This page points you to advice for everything from feeling low to homesickness, bullying and how to help friends with mental health difficulties, but if it doesn’t answer your questions then don’t hesitate to get in touch with the team. We want to ensure you’re getting the right support for you.
I’ve not made friends or feel like I don’t fit in
It’s easy to put too much pressure on yourself to find lifelong friends in the first few weeks of uni. This is unrealistic for the vast majority of students, but that doesn’t mean that you should accept these feelings of loneliness. Read this article on advice for making friends on your course, or take a look at our top tips for making friends at uni – we’re confident that you’ll be able to find like-minded people with LUU. But if you’re feeling isolated and it’s having an impact on your mental health and wellbeing, make sure to get in touch with the team.
Want to discover more of your LUU Welcome experience? Visit our Welcome webpage for events, advice and more.
