About the Union

We're a Union representing over 30,000 students at the University of Leeds. By providing opportunities, helping to create change and offering support, we're here to help students love their time at Leeds.

Contact Us

Leeds University Union
Lifton Place
Leeds
LS2 9JZ

Tel: 0113 3801 400
Fax: 0113 380 1205
Email: luuhelpdesk@leeds.ac.uk
Twitter: @leedsuniunion

Opening Hours

The Union will be closed from Thursday 22nd December until Tuesday 3rd January when the majority of our services will reopen. Terrace will reopen at the later date of Friday 6th January and Pyramid will reopen from Monday 9th January.
 
Monday to Friday: 8am until late
Weekends: 10am until late
 
The following term time hours apply to Essentials from Tuesday 3rd January:
Monday to Friday - 8:30am-9pm
Saturday:9:30am-9pm
Sunday: 12pm-9pm
*Essentials Vacation Hours*
Monday to Friday - 8:30am - 5.30pm
Saturday - 9:30am - 5.30pm
Sunday - 12pm - 5.30pm
 

Comments

What happens to your comment?

All comments are welcome to help us improve our services. We aim to email you a response to your comment within 10 working days.
If you are not satisfied with the response you receive, or have a complaint, please submit a Formal Complaints Form.

Complaints

There are several ways to give us your feedback or register an informal complaint with LUU. We always aim to respond to complaints within 7 days.

  • Use the comments form on this page.
  • Speak to the manager of the service you are complaining about directly.
  • Contact the helpdesk and they will refer you to the right department or pass on the complaint.

If you are unhappy with the response you are given, or if you feel your complaint is very serious, you can use our formal complaints procedure. Download the formal complaint form here.

If your complaint is valid, it will be investigated, evidence gathered and those involved may be asked to provide evidence, although no formal hearings will be held.

You will then receive a written response within 15 days. This response will cover the findings of the investigation, any mitigating circumstances and appropriate further action. If your complaint is upheld it will detail any further action being taken. If you complaint is not upheld you will be informed that you have the right to raise the complaint with the Independent Complaints Officer of the University of Leeds.

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